If you live in Philadelphia and are behind on your gas or electric bills or have already received a shutoff notice, follow these steps right away to avoid losing service.
If you or someone in your house has a serious illness or medical condition that would be impacted by loss of utilities, you might be able to get a medical certificate, which stops termination for 30 days. Here’s how to use a medical certificate to prevent shutoff.
If the utility fails to give you an affordable payment arrangement, file an informal complaint with the Pennsylvania Public Utility Commission (PUC). If filed before the day of shutoff, an informal complaint will temporarily stop the shutoff while the PUC investigates. Here’s how to file a gas or electric dispute.
There will be no water shutoffs until April, 2022. However, penalties for late water bills will begin on May 1 2021 for customers who are not enrolled in low-income program. If you are behind on your bills, call the Water Department. You may be eligible for the Tiered Assistance Program (TAP). You can find more information about how to apply for TAP here, or give the Water Department a call at (215) 685-6300.