This information was last updated on March 23, 2021. Download flyer with this information here.
If you live in Philadelphia and are behind on your gas or electric bills or have already received a shutoff notice, follow these steps right away to avoid losing service.
Apply for utility grants from LIHEAP, UESF, and the Philadelphia rental assistance program
These grants can be used to pay off overdue bills and do not need to be repaid.
- How to apply for LIHEAP Cash and Crisis grants (applications close April 9, 2021).
- Apply for UESF by calling (215) 972-5170.
- Apply for utility assistance through the Philadelphia rental assistance program.
Apply for a low-income assistance program
PECO’s Customer Assistance Program (CAP) or PGW’s Customer Responsibility Program (CRP) help low-income customers lower their monthly bills and assist with debt forgiveness. Enrolling in one of these programs may prevent a shutoff.
Ask the utility about a payment arrangement
PECO and PGW must offer at least one payment arrangement. Low-income customers who get a payment arrangement should get at least five years to pay back their bills.
- Call PECO’s customer assistance line: (800) 494-4000
- Call PGW’s customer assistance line: (215) 235-1000
Ask your medical provider for a medical certificate
If you or someone in your house has a serious illness or medical condition that would be impacted by loss of utilities, you might be able to get a medical certificate, which stops termination for 30 days. Here’s how to use a medical certificate to prevent shutoff.
File an informal complaint with the Pennsylvania Public Utility Commission
If the utility fails to give you an affordable payment arrangement, file an informal complaint with the Pennsylvania Public Utility Commission (PUC). If filed before the day of shutoff, an informal complaint will temporarily stop the shutoff while the PUC investigates. Here’s how to file a gas or electric dispute.
No water shutoffs until July 2022
There will be no water shutoffs until April, 2022. However, penalties for late water bills began on May 1 2021 for customers who are not enrolled in low-income program. If you are behind on your bills, call the Water Department. You may be eligible for the Tiered Assistance Program (TAP). You can find more information about how to apply for TAP here, or give the Water Department a call at (215) 685-6300.