How to Prevent Water Shutoffs

This information was last updated on April 16, 2024. Download flyer with this information here.

If you or a member of your household is a senior (65 years or older), has a disability, or is a child (under 18 years old), your water service will not be shut off under PWD’s Raise Your Hand program. If you receive a shutoff notice and you qualify, contact the water department to stop your termination.

• Notify PWD by calling 215-685-6300, or email them at wrbhelpdesk@philly.gov

The Tiered Assistance Program (TAP) provides low-income water customers with lower monthly bills and debt forgiveness. Requesting a TAP application will delay shutoff for 14 days or, if your water is off, it will restore service for 14 days.

• • • Apply for TAP: Call (215) 685-6300, go to http://www.phila.gov/water-bill-help
      • OR visit a Neighborhood Energy Center to get in-person assistance with your application.

Anyone, regardless of income level, can apply for a payment arrangement. Do not agree to a payment arrangement that you can’t afford to pay. If you are denied a payment arrangement, ask for a written statement stating why. The statement will include information about appealing the decision.

• To apply: Call the Water Revenue Bureau at 215-685-6300

If you are sick and need water service for health reasons, the Water Revenue Bureau may delay the shutoff of your services for 30 days if you request a medical certificate on behalf of any member of your household.

• To request: Call (215) 685-6300 or mail a request that includes the following:
  • A letter stating that a water shut off will prevent you from getting better.
  • An official doctor’s note stating that you have a serious illness, including how long it will take you to get better.
• These documents should be mailed to:
  • Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496