Because of two separate computer errors in 2018 and 2019, PECO unlawfully shut off nearly 50,000 customers without proper advance notice between June 25, 2018 and September 10, 2019. 1500 of those customers never got their service restored. The Pennsylvania Public Utility Commission (PUC) is requesting comments on a proposed settlement.
What’s in the settlement?
PECO has agreed to pay a civil penalty of $50,000 to the PUC and contribute $25,000 to the Matching Energy Assistance Fund, which provides grants to PECO customers who are unable to pay their bills. There is no compensation for customers who lost electric service because of PECO’s error.
You should file comments if you believe that:
- You may have been impacted;
- PECO isn’t paying enough in penalties; and/or
- The case needs to be investigated more thoroughly to ensure that thousands of people never lose electricity again because of avoidable computer errors.
File your comments by June 16, 2021! Follow our instructions for filing here.